326 Hermitage Rd, Castle Hayne, NC 28429
Phone: 910-762-8869  Toll: 1-800-489-8869  Fax: 910-251-0730
Email: ILM@SpecialService.net
Mark Robson: Manager
Email: MRobson@specialservice.net

Line Haul: Weekdays between Wilmington, NC and Raleigh, NC/Return, and to all other Special Service stations.
Lock Out for freight dropped on our dock: Mon – Fri 17:00

Hours: Mon – Fri 8 a.m. to 5 p.m. Outside hours by special arrangement and 24/7 on call

STATION INFORMATION

Wilmington operates from a 4000 sq. ft. split-level warehouse with 2000 sq. ft. dock high and 2000 sq. ft. ground level for servicing the pick-up and delivery needs of commercial and residential Wilmington and the surrounding areas.

The majority of the freight inbounds daily on a dedicated line haul truck from Raleigh, and pick-ups return the same way that evening or the following day for routing out of the RDU area.

Wilmington is a small, but full-service station offering two-man service, hospital, industrial, nuclear, residential, and commercial pickups and deliveries. They offer a full complement of specialized services as well.
Inside, unpacking, room-of-choice, setup and assemble, time specific deliveries to meet install crews. Packing and unpacking, banding and shrink wrapping, and hauling away any refuse or debris from the delivery.

Their equipment includes two 26’ Straight Trucks with lift gate equipped with e-trak, straps, pallet jacks, and hand trucks.
The Terminal also runs a 16’ box truck with liftgate for getting into those hard to reach tight turn areas, as well as 4-full sized sprinters, and 1 cargo van.

Wilmington services Areas A-E on daily regulars, also can also respond on a Special with less than a 4-hour window.  They also run out of state Hot Shots.

Facility:
4,000 sq ft warehouse, with large fenced storage yard
CCTV throughout and 24/7 security & fire monitoring
Material handling equipment: Pallet jacks, Forklifts, pads, dollies etc.

Services:
24/7 on call dispatch & service availability
Local PU & D, assembly & tech/logistic inside support
Expedited 48 state (& Canada) ‘exclusive use vehicles’ (EUV’s)
White glove 2/3/4 man crews for new & remodel installs
Terminal storage & transfer handling
Military & Nuclear Power Station pick up & deliveries
Air Charter service support

Vehicles:
Straight Trucks – 22′, 24′ & 26′ (lift gates, straps, pads etc)
Sprinter Vans and Cargo Vans

Drivers:
TSA cleared Employees & Drivers
Criminal Background & 10 year DMV checks
Mandatory Drug Testing Program

ACCESSORIALS

Wilmington, NC (ILM) Accessorials
Actual Weight or 200 DIM applies whichever is greater
Any Pick-up or delivery requested within the next 2 hours will be charged as a 'Special'
2 MAN time starts from departure & runs until return to station
$100,000 Cargo Insurance only applicable on freight if a value is previously declared, accepted and charged, otherwise normal Terms & Conditions of Carriage apply

We strongly discourage rugs/mattresses/kayaks and other loose freight that’s awkward to move and lacking packaging protection to be tendered to us for transport.
If tendered, we reserve the right to turn down a damage claim if packaging is found to be insufficient.
Insurance charge will increase if additional Cargo Insurance requested AND formally accepted and charged for (See Terms & Conditions of Carriage).

Over Length Freight Rule: Any shipment containing a piece exceeding 12ft (144 inches) in length will be assessed a $50 'Overlength' Fee, in addition to all other applicable charges.  Any shipment containing a piece exceeding 20ft (240 inches) in length will be assessed a $75 'Overlength' Fee, in addition to all other applicable charges.
Special Service reserves the right to defer transport of such freight until suitable space is available on its equipment.

SPECIAL DELIVERIES

  AREA M-F 0800-1700 M-F 1701-0759 SAT/SUN/HOL
  A 60.50 66.00 77.00
  B 66.00 77.00 88.00
  C 77.00 88.00 99.00
  D 88.00 99.00 110.00
  E 99.00 110.00 121.00

 

AIRPORT TO AIRPORT RATES (Wt or 250 DIM applies, whichever is greater)

  FROM  TO MIN. 100 1000 2000 5000
  RDU ILM 34.92 12.64 12.64 12.64 12.64
  ILM RDU 44.44 12.64 12.64 12.64 12.64

 

OUT OF AREA SPECIALS

CARGO VAN $2.00 PER MILE ONE-WAY ($200.00 min) plus Fuel
VAN WAIT TIME 30 MINUTES FREE - 15.00 MIN/0.85C PER MINUTE
SPRINTER VAN $2.00 PER MILE ONE-WAY ($200.00 min) plus Fuel
SPRINTER VAN WAIT TIME 30 MINUTES FREE - 30.00 MIN/$1.00 PER MINUTE
TRUCK $2.45 PER MILE ONE-WAY ($250.00 min) plus Fuel
STRAIGHT TRUCK WAIT TIME 30 MINUTES FREE - 40.00 MIN/1.10 PER MINUTE

ACCESSORIAL CHARGES

ADDITIONAL FLOOR CHARGE 10.00 PER FLOOR
AIRPORT DROPS OR RECOVERIES 10.00 FLAT RATE
ASSEMBLY 35.00 FLAT RATE + MAN HR CHARGE
ATTEMPT AREA MIMIMUM
ATTEMPT - TRANSFER OR PU&D MIN CHARGES PLUS FULL ACCESSORIAL TARIFF PLUS FUEL
C.O.D. OR F.C.C.O.D. 5.00 OR 1% OF AMOUNT COLLECTED
CONSTRUCTION SITES 25.00 MIN/4.00 CWT
CONVENTION CENTER WAIT TIME 30.00 MIN/0.95 CENTS MINUTE / 1ST HR FREE
CUT BILL 3.50 FLAT RATE
DEBRIS 50.00 MIN/STD PLT 45.00/CFQ FOR CRATES
DECLARED VALUE 0.75 PER $100 or 5.00 MIN
DIMENSIONAL WEIGHT  APPLIED DIM FACTOR OF 200
GATED/SECURE LOCATION 25.00 MIN/4.00 CWT
HOSPITAL/HOTEL/CONVENTION CENTER 25.00 MIN/4.00 CWT
INSIDE PICK-UP & DELIVERY 25.00 MIN/4.00 PER CWT
ISSUING CHECK/CUSTOM ENTRY FEE 10.00 to $100/35.00 to $1000/OVER $1000 - CFQ
LIFT GATE (OVER 200LBS#) 50.00
MALL P/U OR DELIVERY 25.00 MIN/4.00 CWT
MILITARY BASES 25.00 MIN/4.00 CWT
OVER THE COUNTER 10.00 FLAT RATE
PACK NON STD SKIDS/CRATES 55.00 EACH ADDITIONAL PACKAGING
PACK/UNPACK/UNCRATE 25.00/25.00/25.00 PER STD SKID
PALLET JACK/DOLLY (OVER 125LBS) 25.00
PERSONAL OR RESIDENTIAL 20.00 MIN/4.00 PER CWT
PHOTOGRAPHS TAKEN/EMAILED 15.00 MIN FIRST 3 PIX, THEN 3.00 EACH ADDITIONAL PIX
POD OR STORAGE UNIT PU&D 15.00 PER HAWB
PP&E FEE 1.50 PER HAWB
SECURITY & COMPLIANCE FEE 1.00 PER HAWB
STORAGE 10.00 MIN. OR 0.50 PER CWT PER DAY
TRANSFER FEES 15.00 FLAT RATE
TWO MAN LOCAL A - D 60.00 PER HR/2HR MIN/NO FREE TIME/PLUS TARIFF
TWO MAN LOCAL E/F & BEYOND 60.00 PER HR/4HR MIN/NO FREE TIME/PLUS TARIFF
UNIVERSITIES/SCHOOLS 25.00 MIN/4.00 CWT
USED MATRESS HANDLING/DISPOSAL 75.00 PER UNIT
WAIT TIME ST LOCAL & 'SPECIALS' 30 MINUTES FREE - 40.00 MIN/1.10 PER MINUTE
WEEKEND OPENING FEE 250.00 FOR OPENING/1ST HR FREE, THEN 25.00/15 MIN/PER MAN
POINTS SERVICED

Wilmington, NC (ILM) Pick-Up & Drop

CITY ZIP AREA CITY ZIP AREA
ASH, NC 28420 E LITTLE RIVER, NC 29566 F
ATKINSON, NC 28421 D LONGWOOD, NC 28452 E
ATLANTIC BEACH. NC 28512 F MAGNOLIA, NC 28453 E
BOILING SPRINGS, NC 28461 D MAPLE HILL, NC 28454 D
BOLIVIA, NC 28422 D MYRTLE BEACH, SC 29572 F
BOLTON, NC 28423 D MYRTLE BEACH, SC 29575 F
BRUNSWICK, NC 28424 E MYRTLE BEACH, SC 29577 F
BURGAW, NC 28425 C MYRTLE BEACH, SC 29587 F
CALABASH, NC 28467 E MYRTLE BEACH, SC 29588 F
CAMP LEJEUNE, NC 28542 E N. MYRTLE BEACH, SC 29582 F
CAMP LEJEUNE, NC 28547 E N. MYRTLE BEACH, SC 29597 F
CAROLINA BEACH, NC 28428 C N. MYRTLE BEACH, SC 29598 F
CASTLE HAYNE, NC 28429 B NAKINA, NC 28455 F
CASWELL BEACH, NC 28465 E OAK ISLAND 28465 E
CERRO GORDO, NC 28430 F OCEAN ISLE, NC 28459 E
CHADBOURN, NC 28431 E RICHLANDS, NC 28574 E
CLARENDON, NC 28432 F RIEGLEWOOD, NC 28456 C
CLARKTON, NC 28433 E ROCKY POINT, NC 28457 C
COUNCIL, NC 28434 D ROSE HILL, NC 28458 E
CURRIE, NC 28435 C SHALLOTTE, NC 28459 D
DELCO, NC 28436 C SNEADS FERRY, NC 28460 D
ELIZABETH TOWN, NC 28337 E SOUTHPORT, NC 28461 D
EVERGREEN, NC 28438 F ST JAMES, NC 28461 D
FAIR BLUFF, NC 28439 F SUNSET BEACH, NC 28459 E
GARLAND, NC 28441 E SUPPLY, NC 28462 D
HALLSBORO, NC 28442 E SURF CITY, NC 28445 D
HARRELLS, NC 28444 E TABER CITY, NC 28463 F
HEMPSTEAD, NC 28443 C TEACHEY, NC 28464 E
HOLDEN BEACH, NC 28462 E TOPSAIL BEACH, NC 28445 D
HOLLY RIDGE, NC 28445 D WALLACE, NC 28466 D
IVANHOE, NC 28447 E WARSAW, NC 28398 E
JACKSONVILLE, NC 28540 E WATHA, NC 28478 D
JACKSONVILLE, NC 28541 E WHITEVILLE, NC 28472 E
JACKSONVILLE, NC 28542 E WILLARD, NC 28478 D
JACKSONVILLE, NC 28543 E WILMINGTON, NC 28401 A
JACKSONVILLE, NC 28544 E WILMINGTON, NC 28402 A
JACKSONVILLE, NC 28545 E WILMINGTON, NC 28403 A
JACKSONVILLE, NC 28546 E WILMINGTON, NC 28404 A
KELLY, NC 28448 D WILMINGTON, NC 28405 A
KENANSVILLE, NC 28349 E WILMINGTON, NC 28406 A
KURE BEACH, NC 28449 C WILMINGTON, NC 28407 A
LAKE WACCAMAW, NC 28450 E WINNABOW, NC 28479 C
LELAND, NC 28451 B WRIGHTSVILLE BEACH, NC 28480 B