SSFC Policy re ‘Residential Inside’ deliveries/pick-ups policy effective 5/11/20 until further notice:
1) All delivery locations will be pre-called and screened with the following questions:
a. Have you or anyone else in the household or any recent contacts had a temperature over 99.9° within the past 24 hours?
b. Have you had a cough, shortness of breath or difficulty breathing?
c. Have you had two or more of the following symptoms: chills, repeated shaking with chills, muscle pain, headache, sore throat, new loss of sense of taste or smell?
Any hesitation, or affirmative answer will result in this order reverting to a Threshold delivery only.
2) All Householders will be advised that they must remain at least 6’ away from any SSFC employee making a residential ‘Inside’ delivery or pick-up.
Any violation of this will result in an immediate termination of the ‘Inside’ and conversion to a ‘Threshold’.
Nevertheless the customer and FF will be charged for a full ‘Inside’ delivery attempt.
Should the householder or anyone inside seem to be sick, then this will result in an immediate termination of the ‘Inside’ and conversion to a Threshold’.
Nevertheless the customer and FF will be charged for a full ‘Inside’ delivery attempt.
3) All SSFC employees attending an Inside delivery/pick-up will wear PPE (mask/gloves).
As much of the ‘Inside’ activity that can be done outside (e.g. Unpack/Assembly/De-trash) will be performed in the residence driveway.
A $3.00 per driver PPE surcharge ($6 for a 2 man, etc.) will be added to the freight charges to cover the cost of PPE, add some compensation to the drivers, and to cover for the likelihood of a slower delivery process.
FF will be assumed to have agreed to this $3 PPE surcharge as soon as they advise us of an ‘Inside’ requirement.
POD’s:
Customers will not be allowed to touch our Crown Data Mobile tablets, and FF/customer agree that a POD recorded on-site by Driver without additional comment accurately reflects a ‘clean’ completed delivery.
Availability:
We will not require that our Employees/Drivers must do this. Therefore, there may be certain times where availability is limited and we ask you to work with us on this.
Acceptance:
Before any Inside residential service is undertaken, we do require each customer agree in writing to these conditions of service. A one-time email will suffice for ongoing operations, and a centrally authorized response from your Corporate office will suffice to cover all your offices.
