Re: GSO 6-15-18 AIT
You have no idea how much we appreciate all your team does. None of this works without your support. THANKS TO ALL OF YOU FROM ALL OF US AT AIT
Janelle Foss, AIT Worldwide Logistics, Inc
Re: RDU 3-23-17 Senderex Cargo
Dispatch, Here’s a nice word from our customer regarding the delivery today to Duke, and your driver.
“Hello everyone. Every item arrived. Your driver Leslie, is a superstar. He kept me updated and called as soon as he had the late arriving crate. David Hight, Alcon Surgical Retina”
Thanks for the job well done. We appreciate your services.
Kind regards, Ralph Quiroz Manager, Domestic Operations
Re ILM 12-8-16 LANDSTAR RANGER
Subject:Your Driver Joseph
This past Sunday night your driver Joseph Pendergraf picked up a shipment in Greensboro and delivered it to NYC and then retrieved that same fright and delivered it to Raleigh. This is a high profile customer, Disney on Ice, that insists on the highest level of service and timely, seamless freight transactions... I would be remiss to not bring to your attention the terrific level of professionalism and service that Joseph rendered in this very important operation. He was on time at all locations and supervised the shipment in such a manner that I was totally at ease with his work ethic....he responded promptly to all phone calls and was courteous and polite.
I feel Joseph should be commended for his work and his "get it done” attitude. He is truly an asset to your fine company.
Phil Brackus LANDSTAR RANGER AGENT
Re CAE 10-28-16 From: both Technician Customer & Forwarder OMNI Logistics
Subject: FW: XXXXX – 1192264
Thought I’d pass this along from one of the Asset Recovery clients (see below) that just worked with your team in CAE. He was really pleased. We let the station know but thought I’d pass along to you as well.
Josh McCaleb, | Omni Logistics, Inc. Coppell, TX
From: White, Ernie Subject: RE: ARROW – 1192264
The crew you sent were excellent, I was glad to work with them.
Out of five years and various other vendors, they were the best.
Ernie White, End User Computing Support Tech
Re RDU 10-14-16 From: Consignee
Subject: Douglas - delivery man
Special Services, I would like to take the time to give special thanks to Douglas (your delivery man) that delivered my order yesterday in Rocky Mount, North Carolina. He was so caring in keeping in touch with me about the delivery. There was flooding in all the surrounding areas and other towns he had to travel through to get here. He delivered with a smile and with white glove service. He waited while I opened the package to see if there was any damage during freight and there wasn't any. I would like to thank your company for the care in delivering. But, special thanks to the delivery person- Douglas.
Regards, Mary Robbins Rocky Mount, North Carolina
Re ILM 9-23-16 AIT
Subject: RE: 17594724-Kinston to New Bern
Thank you, Conrad! We appreciate your pro-active approach with both of these orders today.
Please pass this email along to your upper management team and executives.
I think it is important that they know what a great team they have at your location.
When I called you this morning, I was just hoping you would be able to pick up the first unit and hold it to deliver when you were able. You delivered the first unit right away, and of picking up the second unit before I hit “send” on the email asking you to do so. The fact that we will have a POD for both of these orders today is amazing and has truly saved valuable time on our end.
I will be sure to send orders your way in the future and have made note of your contact information for this purpose. It is so refreshing to find an agent that we trust will help us service our customers. In the best way possible and we are very happy with your services.
Annamarie Craig Customer Service Agent. AIT Worldwide Logistics, Inc.
Re AVL 9-22-16 AIT
Subject: Ideal Image of Asheville
I am writing you today to tell you of the absolutely wonderful experience I had using your company a couple of weeks ago. The three gentlemen that came to deliver our product were Jeremy, Jamie and Chris. They went above and beyond to provide the best customer service that one could expect. I would recommend your company based solely on those three men.
Thank you for such a great job!
Heather Benjamin, Lead Guest Services, Ideal Image
Re ILM 6-14-16 Team Worldwide
To: Joel Tann, Subject: Re: Large medical install, XXXX-XXXX @ 3:30 start time
Joel and the guys in Wilmington are a good group. They are professional and take everything I've given them as their own. Props to them Steve. I set these medical moves up all over the place and they are in my top 5 groups for quality.
Re MCO 5-12-16 From: TechTrans
Subject: RE: Final Rate
I am going to pay you $3,550 flat – please use the extra $250 to cater in lunch for your exceptional team of drivers, dock guys, dispatchers and of course yourself –SS MCO was flawless – simply flawless –
What more can I say but you and your crew nailed it! The mouse would be proud
Michele French National Account Manager , Technical Transportation
Re MCO 4-26-16 From: TechTrans
Subject: Special Service Orlando - Anthony Toledo
I have been working with Anthony Toledo on a large project for Disney Orlando. It is project cargo over an 8 week period and continues to be active.
My project business is hugely complicated with multiple component, service levels, and deadlines. It is very difficult to navigate under the best of circumstances. Add Mickey Mouse to this component and it has been utter chaos. One of my most challenging build outs ever.
Anthony has been detail oriented, flexible, calm (I need that :}) and a true PARTNER in managing this project. I can confirm that I have been utterly unreasonable and he has been un-phased. He has gone WELL over his obligation as a service provider and became an extension of me and my team.
You are truly blessed to have Anthony on your team. I have reached out to my VP of Quality Control to advise him of same.
Michele French National Account Manager , Technical Transportation
Re CLT 3-3-16 Associated Global Systems
I wanted to let you know what am awesome job your CLT office is doing with the Bank of America project. We run this project all over the United States and it is rare to have a station be so courteous and efficient. We appreciate it!
Candy Rushing | Project Coordinator | Associated Global Systems – DFW
Re CLT 11-6-15 Crane Worldwide CLT
Special Service Team. I just want to say thanks for all your hard work and support this week! Without you we wouldn’t be able to make our commitments. Please let your drivers know the same. Wish you all a great weekend - talk to you soon
Jose Perez, Sr. Operations Specialist, Crane Worldwide Logistics-CLT
Re CLT 11-6-15 Mainfreight IAH
Subject: RE: HOT/Urgent CLT/CLT delivery order TE3270 / ACE# 104558
I can NOT thank you enough for all that you and your team does for me
Linda Callahan | Import Ocean and Air Operations / Mainfreight Inc.
Re: BNA 10-20-15 TechTrans
I had a pickup that needed to happen on 10/5. The agent that did the delivery and was holding the crate was completely booked. I reached out to Bryan Mowry at Special Service. He listened attentively to my requirements and then went above and beyond to acquire the crate and make the pickup happen at the required date/time. Bryan answered all my emails and made sure I got my pod hard copies and charges. (There was a holdup in Crown and he contacted whom he needed so I could have my paperwork.)
It has been a pleasure to work with Bryan and I will definitely use him again.
Jill Palmer, TechTrans
Re: CHS 10-8-15 Speciality Freight Services, Inc.
Subject: Shipping quote for 2 trade shows (X-Nav Technologies)
I want to thank everyone for all their help, your team was amazing and so helpful! It’s great to have such a reliable agent. Also our customer said your driver Virgil was very helpful. (See below) Thanks again!
Thank you, Stephanie Parsons, Customer Service
Re: RDU 9-24-15 ICAT Logistics
Hi Steve! I’ve been meaning to send this but have been back logged. On Labor Day weekend I had a super-hot shipment that was coming into RDU. Your RDU office did a phenomenal job. This shipment was a medical shipment delivering directly to the hospital where they were holding a patient for surgery while waiting for it to come in. The driver was waiting to pick it up at the airport, took it immediately there. Brian @ RDU worked with me non-stop to get it set up and keep me up to date. I couldn’t have asked for better service. Pleasant, professional, and even worried about the patient who was waiting on the freight! Big GIANT KUDOS to your Raleigh office!!!
Thanks,Echo Clayton, Corporate Operations Admin. Manager, Alt. Security Coordinator ICAT Logistics,
To: BNA 10-8-14 Logistics, MDT
Subject: Thank you card?!
Hi Bryan, I sent a hand-written card to you a few weeks ago but it seems that I either addressed it improperly or our USPS let me down. None the less, the message was plain and simple, THANK YOU! Sam told me that you’re doing a tremendous job for her and our clients and I can’t tell you enough how much we appreciate good partners in this wild industry.
The card was a simple token of our appreciation in the form of caffeine…I’ll be sure to make sure it still gets to you. Keep up the great work; we’ll keep the shipments coming!
Best, Brian, Station Manager, ICAT Logistics, Inc. MDT Office
Re: CAE 5-5-14 ALG Worldwide Logistics, LLC
Hello there! I just wanted to take a moment and tell you how wonderful it is working with Matt and Brian at your office. Always friendly, and always accurate in status’ on my freight. If there is a problem, they let me know. If they say they are going to call me, they do. It’s just so refreshing to work with happy pleasant people in this “wonderful” industry we work in.
I hope you have a wonderful day!
Margaret Timmons, Customer Service and Human Touch Project Manager, ALG Worldwide Logistics
Re: ATL & CLT 3-16-14 Trans-Expedite ORD
Just wanted to pass along that your teams in ATL and CLT are really coming through for my customer. A rehab facility had 2 lifts for their patients go down and your teams are rushing the order through so we can get them up and running as quickly as possible with some replacement equipment while repairs are made.
Just wanted to let you know they are really coming through for us and the customer.
Thanks. Scott Waslo, Trans-Expedite
Re: MCO 2-7-14 Panther Expedite
Subject: RE: THANK YOU Importance: High
Hello, I want to inform you that the customer just reached out to me to advise the driver that handled this load did an EXCELLENT Job!!!! The customer stated that he was very detailed and informative on this issue at hand, which overall placed them in a great position today with government officials.
So thank you very much from Panther and the customer for your exceptional customer service and a Fantastic Driver! Have a Great Day!
Thanks, Courtney Hatch | Logistics Professional Panther Expedited Services, Inc., College Park, GA
Re: MCO 2-5-14 ICAT Logistics
Subject: Special Services MCO
Hi Steve, I just wanted to send you a quick message commending you on your MCO office. I've been on call today and Special Service MCO was handling a tradeshow pickup. Daly from that office actually called our office yesterday and got my cell number so that she could update me via text - mind you this is without us having to ask or request updates, she took it on herself to do that and I have to say I'm impressed. I wish that all our vendors were that customer oriented and proactive. She was super on top of everything and VERY pleasant to work with. Overall this is one of the best experiences I've had with a vendor while on call. Very proactive, very responsive, and again, great to work with.
Just thought I'd pass that along. Echo Clayton
Re: ILM 2-5-14 National Logistics Group
Subject: Your driver today, Michael Swenton ** Read
Driver was fantastic, called ahead to notify me he was running behind which was wonderful.
I appreciated him very much being good within the time window and was efficient friendly and reliable!
You should be delighted that he is on your team and I wouldn’t mind having him at my home anytime.
--- If I must add a further comment from myself, the driver called here around 4:45 and notified me that he was running behind w/ the delivery however he should be there no later than 5:15. He was also very friendly with me and was able to provide the tracking information right away (which most people don’t have it ready when I need it). He also called me right back when he was complete with the order and still very proper, presentable and nice.
Thank you for having such a great driver!!
J Lena Fantacone, CSR, National Logistics Group
Re: CHS & CLT 2-4-14 Mainfreight, Inc.
Subject: RE: TE XXX-XXX - Delivery Order Charleston - CLT
Let me tell you – you do a fantastic job taking care of us down here
If you have any further questions, please let us know.
Kind Regards, Nicole Girouard Mainfreight Inc. HOUSTON TX
Re: ATL 1-23-14 From: DHL US
Subject: AVL, Importance: High
We are very pleased with the addition to AVL. Stacey knows how to rock it out!! He really understands this business!
Very pleased already with the communication and knowledge!!Thank you very much!!!
Best Regards, Crissy Cattuzzo, Domestic Operations, DHL Global Forwarding, College Park, GA
Re: CLT 10-17-13 Mainfreight
Subject: RE: CLT to XXX-XXX - Delivery Order
WOW As always you make us look so good
Thank you for your wonderful support !
Linda Callahan | Mainfreight, Houston, Texas
Re: ILM 9-10-13 TEAM Worldwide
I wanted to send an email to thank you guys for the wonderful service you provided yesterday. Not that you haven’t always provided wonderful service because you do. You took care of me and my customer at a moment’s notice and did what it took to get this freight to Atlanta today. My customer is happy and so am I. Thank you guys for everything. J
Kimberly Callihan Team World Wide, Atlanta, GA
Re: CLT 2-15-13 Demar Logistics
Subject: Won the business!
The job you did from Charlotte to Cramerton for my customer – he was so pleased at your service that we have been awarded this shipment every Monday.
Thanks, Lou Szabo
Re: MIA and TPA 7-18-12 Estes Forwarding
Subject: Outstanding Job!
Steve, Charles, I have not talked to you gentlemen in a while, but wanted to touch base with you about your Tampa and Miami teams.
We sent close to 100 shipments through their terminals this past weekend (not including the 50 or so we sent them the previous week) for expedited deliveries that had to be made over the weekend. They got almost every one delivered on Saturday as requested and handled them professionally at all times.
Even Terry in your Atlanta terminal helped me a few times on Saturday when I could not get through to an on call person in TPA and MIA.
I wish the other agents I use across the country were as good as Special Service Freight. Please let me know if there is anything we here at EFW may be of assistance with.
Thank You! David Agger, Strategic Accounts
Re: ATL 7-18-11 From: Louis Sproul, CHB, Inc.
Subject: Commending ATL Branch
Steve, I just want you to know that your Atlanta Branch is Awesome. This team is as good as they get. Your company’s service to our customers is greatly appreciated. Their attitude of no matter how big or small a customer, each is just as important to your business.
Whatever our customer’s needs, somehow Terry and George just make it happen.
Just thought I would start your week off on a good note.
AND for the record, they did not pay me off to send this to you. 🙂 They are not even aware of it.
Respectfully, Jim Sproul Lois Sproul CHB, Inc.
Re: CAE 1-19-11 From: Dave Agger Estes Forwarding
Subject: Great Team!
Steve, Just wanted to drop you a line and pass along a great job to your team in Columbia, SC!! I called Matt this morning to see if he could help me out with a problem I was having with UPS in CAE. He didn't hesitate and is running some freight for me from CAE to Hilton Head Island, SC for me this morning. Every time I need some help in CAE my first call is to Matt and the team there, and they always come through for us. Thanks again to a job well done!!
David Agger, Government Supervisor, Estes Forwarding Worldwide - "We Bring It"